Refund and Return Policy
At MERCI99, all purchases are considered final sale.
Returns and exchanges are only accepted for items that are confirmed to be faulty.
Faulty Items
To request a review for a faulty item, customers must contact MERCI99 within 48 hours of initial pick-up, drop-off, or delivery.
Please provide:
- Order number
- Clear photos of the issue
- Description of the fault
All requests are subject to review and approval.
Exchanges
MERCI99 does not offer exchanges, including size exchanges.
Please carefully review product descriptions, sizing information, and order details before purchasing.
Final Sale Items
All MERCI99 products are final sale unless approved as faulty.
This includes:
- Sale items
- Accessories
- Limited-edition releases
- Promotional items
- Mystery items
- Items marked “Final Sale”